Leadership

Meet the people who guide our organization

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The Team

Dwayne Smetzer

Chief Executive Officer

Dwayne obtained an MBA from Johns Hopkins University and brings three decades of non profit experience to WAP. He firmly believes in the business philosophy of Servant Leadership, incorporating it into his managerial style and promoting it throughout the company.

Karin Ward

Vice President of Accounting

Karin has an MBA from the University of Mary Hardin-Baylor, and is a seasoned finance professional with over 25 years of experience in accounting, payroll, and office administration. She has played a key role in the growth of companies across diverse industries.

Melissa Holt, PHR

Vice President of Human Resources

Melissa brings two decades of experience in employee relations, team building, talent acquisition, and organizational development, with a focus on diversifying staff. She enjoys volunteering at her two daughters’ school and in her community, hiking, playing guitar, creating stained glass suncatchers, and woodworking.

Scott Terres, LPC, PhD

Vice President of Alliance Work Partners

Scott started at WAP as a Call Center Agent and worked his way to the top of our EAP division. He is a Licensed Professional Counselor with a private practice in Austin and has a PhD in Family Sciences with a concentration in Family Therapy.

Sasan Sadat-Sharifi

Vice President of Technology and Process Improvement

For more than 15 years, Sasan has led multiple technology transitions at WAP, including the release of the world’s first AI app for an Employee Assistance Program. Sasan is married, with one child.

Tameka Alexander, LMSW

Call Center Director

Tameka believes in the philosophy of “reach one, teach one”, and wants everyone to live up to their full potential. She holds a Master’s degree in Psychology and Social Work, bringing 15+ years of experience working in behavioral health, crisis management, and the foster care system.

Dalia Tirado

Youth Advocacy Director

Dalia is part of the village it takes to raise a child. Overseeing three youth programs under the Youth Advocacy banner, she believes in creating opportunities for all youth and their families by using strength-based approaches to help clients reach their full potential.

Nicola Leach

Director of Customer Success

With more than two decades of customer service experience, Nicola leads a team of Account Managers in support of our EAP division. She oversees the retention of 450+ EAP contracts covering over 700,000 lives nationwide. In addition, Nicola produces a variety of monthly EAP publications.

Stacy Pritt

Coordinated Training Services Director

Stacy believes showing kindness and taking a personal interest in individuals can empower and transform lives. When she’s not advocating for others, creatively solving problems, or growing the PAL® program, Stacy can be found holding a pencil, palette knife, or camera…and probably singing off key.

Heather Mellor

Child Care Food Program Manager

Heather has a Master’s degree in Family and Child Studies. Her heart is in working with children with special needs and helping childcare providers. On her off time, she enjoys game nights, puzzles, reading, and spending time with her “zoo crew” of animals.